TRUSTED ALLY HOME CARE PRIVACY POLICY EFFECTIVE 9/18/2024

Trusted Ally Home Care ("we," "our," or "us") respects your privacy and is committed to protecting your personal information, including your Protected Health Information (PHI). This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data in compliance with HIPAA and other applicable laws.

INFORMATION WE COLLECT

We collect various types of information, including:

• Personal Information: This includes your name, contact details (email address, phone number, physical address), and other information you provide when filling out forms on our website or during service interactions. 
• Protected Health Information (PHI): As a healthcare provider, we collect PHI, which may include medical history, treatment information, diagnoses, medications, and other health-related data required to provide care. This information is protected under HIPAA.
• Usage Data: We may collect data about how you access and interact with our website, such as your IP address, browser type, device information, and pages visited. 

HOW WE USE YOUR INFORMATION

We use the personal information and PHI we collect for the following purposes:

• Provision of Healthcare Services: We use PHI to provide and manage healthcare services, such as home health care and other related treatments.
• Billing and Payment: We may use your PHI for payment purposes, including billing for services, verifying insurance coverage, and related financial matters.
• Communication: We may contact you regarding appointments, treatment options, or other relevant healthcare information.
• Compliance with HIPAA and Legal Obligations: We comply with all applicable HIPAA regulations to protect your PHI and will use or disclose it only in accordance with the law.
• Improvement of Services: We may use non-identifiable information to improve our website, services, and customer experience.

HOW WE PROTECT YOUR PHI

We implement a range of administrative, physical, and technical safeguards to protect your PHI from unauthorized access, use, or disclosure, as required by HIPAA. These safeguards include encryption, access controls, secure storage, and regular staff training on privacy practices.

YOUR RIGHTS UNDER HIPAA

You have the following rights regarding your PHI under HIPAA: 

• Right to Access: You can request access to the PHI we hold about you and obtain copies of it.
• Right to Amend: If you believe your PHI is incorrect or incomplete, you may request amendments.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI for certain purposes.
• Right to an Accounting of Disclosures: You can request a list of disclosures of your PHI, except for disclosures made for treatment, payment, or healthcare operations.
• Right to Request Confidential Communications: You can request that we communicate with you in a specific manner (e.g., via mail or phone) or at a specific location.
• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS). We will not retaliate against you for filing a complaint. 

SHARING YOUR INFORMATION

We do not sell your personal information or PHI. However, we may share it as follows: 

• With Healthcare Providers: We may share PHI with other healthcare providers involved in your care, such as your doctor or specialists. 
• With Business Associates: We may share your PHI with trusted third-party service providers (known as Business Associates) who assist us in providing services. These Business Associates are required by HIPAA to protect your PHI. 
• For Payment and Healthcare Operations: We may use and disclose your PHI for billing and payment purposes, as well as for operational purposes such as quality assessments and staff training. 
• For Legal Requirements: We may disclose your PHI if required by law, such as for public health reporting, court orders, or compliance with HIPAA investigations.
• SMS opt-in or phone numbers for the purpose of SMS are not being shared.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you interact with our site and improve its performance. You can manage your cookie preferences through your browser settings.

DATA SECURITY

We take reasonable precautions to protect your personal information and PHI from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is 100% secure. We strive to protect your information, but we cannot guarantee its absolute security.

YOUR PRIVACY RIGHTS (NON-HIPAA)

In addition to your HIPAA rights, depending on applicable laws, you may have the following rights regarding your personal data: 

• Access: You have the right to request access to the personal information we hold about you. 
• Correction: You can ask us to correct or update inaccurate information. 
• Deletion: You may request the deletion of your data, subject to certain legal obligations. 
• Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails. 

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party websites you visit. 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed of our privacy practices.

CONTACT US

If you have any questions or concerns about this Privacy Policy, your HIPAA rights, or the way we handle your personal information and PHI, please contact us at: 

Trusted Ally Home Care 
5299 DTC Blvd, Suite 101
Greenwood Village, CO 80111   
1-866-286-6426 
ceo@trustedally.com