A coaching process in which a troubled individual is encouraged and challenged to learn, explore, and grow, in order to reclaim control of their thoughts and behaviors.
Counseling is needed when a past, present, or future event or situation becomes troubling, distressing, or overwhelming and causes the individual to lose focus or hope, such as: marital difficulty, parenting problems, troubling memories, financial struggles, etc.
An organization strengthens itself by recognizing when an individual is overwhelmed or losing focus and encourages or provides the individual with the resources needed to reclaim control.
- Control over thoughts, behaviors, and emotions
- Renewed focus and hope
An examination process to analyze negative outcomes and determine corrective plans of action.
Organizational Assessment is needed when an organization has chronic undesirable results, such as: high turnover, high absenteeism, high shrinkage, unacceptable work conditions, low productivity, errors in judgment, poor performance, bad relationships, high accident rates, low morale, persistent negative attitudes, or customer complaints.
An organization strengthens itself by recognizing the early warning signs of undesirable results, analyzing what processes or policies of the organization produced or encouraged the results, and taking definitive action to change the system.
- Examine organizational processes
- Reduce undesirable outcomes
A conflict resolution process to assist the participants to reach a consensual and informed settlement, addressing each party's needs and preserving the relationship.
Mediation is needed when a conflict or dispute becomes disruptive to relationships, productivity and/or efficiency.
An organization reduces tension and therefore increases productivity, efficiency and morale when they provide the resources needed for individuals to resolve their conflicts in a peaceful and healthy way.
- Resolve conflicts
- Preserve relationships
- Increase productivity, efficiency and morale
An educational process to teach and equip individuals with the skills they need to adapt to and even excel in a dynamic workplace.
Training is an ongoing process needed to help individuals upgrade minimal skills, replace inappropriate or outdated skills, and acquire new skills needed to be effective in a leadership role.
An organization strengthens itself by equipping its people with the knowledge and skills needed to become proactive rather than reactive in their responses. Proactive responses encourage confidence, which results in a higher level of efficiency and productivity.
- Acquire new skills
- Upgrade minimal skills
- Replace inappropriate or outdated skills
An evaluation process to assist individuals or organizations in dealing with potentially violent or dangerous individuals.
Risk Assessment is needed when an individual speaks or behaves in a way to make others feel uncomfortable or threatened, such as: death threats, threats of harm to person or property, harassment, inappropriate communication or behavior.
An organization strengthens itself by recognizing the symptoms that may be predictors of violence and making an appropriate response to prevent the individual from harming him/herself, those with whom he/she has contact, the customer/consumer, or the organization.
- Confidence in handling tough, potentially dangerous people
- Confidence in handling tough, potentially dangerous situations
Trauma (Critical Incident Stress Management) Response
A recovery process to help organizations and individuals recover from a traumatic event as quickly as possible.
Trauma Response is needed when a situation creates significant disruption of the workplace, such as: a natural disaster, unusual or untimely death, illness, or injury, hostage situation, etc
An organization strengthens itself by recognizing that when a traumatic event occurs, it is no longer business as usual but requires special handling to help the organization and the individuals involved recover as quickly as possible.
- Quicker recovery time for affected individuals
- Quicker recovery time for the workplace